Industrial Design I User Experience

Design begins and ends with people: their motivations, their experiences, and their well-being. If we keep people at the center of our process, our products and services will be more valued and relevant, and business will thrive.

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AeroMexico table setting

Aeromexico (AMX) wanted a premier class dinner service as a key component of their cabin experience. These pieces were designed to feel great in the hand, nest together, and provide a fresh backdrop for cuisine. Currently in use on AMX airplanes and airport lounges.

Industrial design

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Airplane bathroom of the future

How do you transform a notoriously bad space into a refuge? Using a multisensory approach, the team employed a simplified form language, purpose-built lighting, intentional airflow and scent, and the strategic use of interactivity to anticipate unmet needs at every step. This aspirational, highly interactive prototype encouraged the client to prioritize touchless features, seamless surfaces, and an intentional approach to lighting on two following lavatory projects, one of which is currently flying.

Experience design

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Projection enabled interactive cabin

How can airlines quickly update their interiors, without taking their fleet offline? This future-focused concept used projection to enable real-time customization. By employing a smooth, seamless form language the cabin architecture becomes a canvas for an airline to create dynamic scenes that change at different phases of the passenger journey. For example, at breakfast time, flight attendants can transition to a morning sequence. This concept mockup was used to orient engineering teams toward a roadmap that included dematerialization and quick customization.

Industrial design, experience design

First class seat system

How can furniture create a sense of luxury, privacy, and a cohesive cabin environment inside a narrow aircraft tube? Using a flowing, gestural language, this first class seat concept was placed in an aircraft sales mockup to show airline customers new spatial opportunities.

Initial concept, color material finish definition

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A new family of airplane bathrooms

Can design drive a consistently elevated experience across almost 40 different footprints? Leading a cross-functional team, we created baseline and premium lavatory features that work consistently across the family. We prioritized purposeful lighting, minimized sound, consistent tolerances, water containment, clear touchpoints, and surfaces that are easy to keep clean. Scheduled to fly beginning in 2022.

Industrial design lead, project management, primary client and vendor contact

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Flight attendant control panel

Can old technology be made to look new? Without updating the underlying components, the client wanted to update the look of the 737 attendant control panel. Using a dark screen surround as part of the housing, I was able to unify the buttons and the screen, as well as extend the perceived screen size. Currently flying on the 737.

Industrial design, project management, client contact

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Flight deck for small jets

How do you create a cockpit that feels like a luxury car? As more small jets become available at lower price points, the client considered how to appeal to a broader audience beyond pilots who were trained by the military. Using luxury automotive materials and ergonomically-sized touchpoints that allow for eyes-free interaction, the team designed a product that can be used by seasoned pilots or those who are new to flying.

Design research, industrial design, color material finish definition

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Communication design